Terms of Service

1Eligibility & Acceptance

• You must be at least 18 years old and capable of entering into legally binding agreements.
• By registering, you represent that all information you provide is accurate, current, and complete.
• If you are using the Services on behalf of an organization, you represent you have authority to bind that organization.

2Account Registration & Security

• Users must create an account to access most features.
• You are responsible for safeguarding your login credentials and all activity under your account.
• You agree not to share accounts, misrepresent identity, or use the Services for unauthorized purposes.
• Notify us immediately of any unauthorized access.

3Compliance with Laws & HIPAA

• You acknowledge that the Services may involve Protected Health Information (PHI) and agree to use them in compliance with all applicable laws, including HIPAA, HITECH, and state privacy laws.
• Jyuni provides HIPAA-aligned security measures but ultimate responsibility for obtaining client consent, safeguarding PHI, and lawful data entry rests with the account holder.
• You may request a Business Associate Agreement (BAA) if required for your practice.

4User Responsibilities

You agree NOT to:

• Violate laws, regulations, or professional codes of ethics.
• Upload unlawful, harmful, defamatory, or infringing content.
• Reverse engineer, copy, resell, sublicense, or otherwise misuse our Services.
• Interfere with system security or attempt unauthorized access.
• Use the Services in a way that exposes Jyuni to liability or reputational harm.

5Subscription, Billing & Payment

• Access to Services may require subscription fees, billed in advance on a recurring basis (monthly or annually).
• All payments are non-refundable except where required by law.
• You authorize Jyuni (or its third-party processor, e.g., Stripe) to automatically charge your payment method.
• Failed payments may result in suspension or termination of access.
• Jyuni reserves the right to adjust fees with 30 days' prior notice.

6Ownership of Content & Data

• Your Data: You retain all rights to data you upload, subject to Jyuni's license to host, process, and display it as needed to provide Services.
• Our IP: Jyuni and its licensors own all rights, title, and interest in the Services, including software, trademarks, designs, and content. No rights are granted except as explicitly provided.
• Unauthorized copying or redistribution of the platform is strictly prohibited.

7Service Availability & Updates

• Jyuni strives for high availability but does not guarantee uninterrupted Services.
• We may update, modify, or discontinue parts of the Services at any time without liability.
• Downtime for maintenance or unforeseen outages will not entitle users to refunds unless required by law.

8Third-Party Services

• The Services may integrate with third-party software (e.g., Stripe, Google, Zoom).
• Jyuni is not responsible for third-party providers' acts, omissions, or security practices.

8AClaims Submission & Clearinghouse Disclaimer

Jyuni may provide tools that allow users to generate, format, or transmit insurance claims or billing information to third-party clearinghouses, payers, or billing systems (including but not limited to ClaimMD or similar services).

Jyuni does not review, validate, audit, correct, or guarantee the accuracy, completeness, medical necessity, or compliance of any claim data submitted through the Services.

All claim information, billing codes, modifiers, documentation, and payer details are solely entered and controlled by the user.

Accordingly:

• Jyuni acts solely as a technology platform that transmits user-submitted data to third-party clearinghouses or billing integrations.
• Jyuni is not a billing company, revenue cycle management provider, or medical coding authority.
• Jyuni does not guarantee claim acceptance, reimbursement, adjudication outcomes, or payer processing results.
• Jyuni is not responsible for denied claims, rejected claims, payment delays, billing errors, compliance violations, audits, or payer disputes.

Users are solely responsible for:

• Ensuring all submitted claims comply with payer rules, CMS regulations, and applicable healthcare billing laws.
• Verifying coding accuracy (CPT, HCPCS, ICD-10, modifiers, etc.).
• Maintaining proper documentation and clinical records.
• Reviewing claim submissions before transmission.

Any claim submitted through Jyuni is considered user-generated content, and the user assumes full responsibility for its accuracy and legal compliance.

Jyuni shall not be liable for any financial loss, penalties, audits, reimbursement issues, or legal claims arising from claims submitted through the Services.

9Termination & Suspension

• We may suspend or terminate your account immediately if you violate these Terms, fail to pay fees, or create security/legal risks.
• You may cancel at any time, but payments are non-refundable.
• Upon termination, Jyuni may delete your data after the legally required retention period.

10Disclaimers

• Services are provided "AS IS" and "AS AVAILABLE."
• Jyuni disclaims all warranties, express or implied, including merchantability, fitness for purpose, and non-infringement.
• We do not guarantee outcomes, error-free operation, or uninterrupted access.

11Limitation of Liability

• To the maximum extent permitted by law, Jyuni and its officers, directors, employees, and affiliates are not liable for indirect, incidental, consequential, special, or punitive damages, even if advised of such risks.
• Total liability for all claims in any 12-month period shall not exceed the greater of: (a) amounts you paid Jyuni for Services in that period, or (b) $500.

12Indemnification

You agree to defend, indemnify, and hold harmless Jyuni from claims, damages, liabilities, costs, and expenses (including attorneys' fees) arising from:

• Your use or misuse of the Services.
• Violation of these Terms or applicable law.
• Data you submit or actions you take through the Services.

13Governing Law & Dispute Resolution

• These Terms are governed by the laws of the State of Delaware, USA, without regard to conflicts of laws principles.
• Any dispute shall be resolved exclusively through binding arbitration in Wilmington, Delaware under the American Arbitration Association (AAA) rules.
• Class Action Waiver: You agree that disputes must be resolved individually, and you waive the right to participate in class actions or consolidated proceedings.

14Modifications

• Jyuni may revise these Terms at any time. Material changes will be notified by email or through the platform.
• Continued use of Services after changes take effect constitutes acceptance of the new Terms.

15Entire Agreement

These Terms, along with our Privacy Policy and any applicable BAA, constitute the entire agreement between you and Jyuni. They supersede prior agreements, oral or written, related to your use of the Services.

16Contact Information